Pantheon Operations
All Systems Operational
Customer Sites ? Operational
Dashboard ? Operational
Global CDN ? Operational
Spinup Operations ? Operational
Workflow Operations ? Operational
Support Tickets ? Operational
Support Chat ? Operational
Terminus Operations ? Operational
Site Certificate Provisioning Operational
Billing Operations ? Operational
Autopilot Operational
Git Operational
Front-End Sites Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Platform maintenance Apr 12, 2024 10:00 - Apr 13, 2024 02:00 PDT
Pantheon will be conducting platform maintenance on both live sites and pre-production environments. Most sites' production environments will experience no impact. Pantheon’s dashboard and pre-production environments will not be fully available during the maintenance window.

We are coordinating the maintenance window outside of regional business hours to minimize disruption.

Live Sites
We will be conducting live site updates during the specified windows below. The maintenance is expected to last for 30 minutes. (For convenience, local times are noted for each region).

Australia: Sat 04/13/2024 03:00 AEST - Sat 04/13/2024 03:30 AEST
Canada: Fri 04/12/2024 16:00 PDT - Fri 04/12/2024 16:30 PDT
Europe: Sat 04/13/2024 01:00 CEST - Sat 04/13/2024 01:30 CEST
United States: Sat 04/13/2024 00:00 PDT - Sat 04/13/2024 00:30 PDT

Pre-Production Environments
There will be an interruption to pre-production environments, which will impact site development. Pantheon Dashboard will not be fully available during this maintenance period. This maintenance is expected to last for 2 hours. (For convenience, local times are noted for each region).

Australia: Sat 04/13/2024 03:00 AEST - Sat 04/13/2024 05:00 AEST
Canada: Fri 04/12/2024 16:00 PDT - Fri 04/12/2024 18:00 PDT
Europe: Sat 04/13/2024 01:00 CEST - Sat 04/13/2024 03:00 CEST
United States: Sat 04/13/2024 00:00 PDT - Sat 04/13/2024 02:00 PDT

We are taking all necessary preventive measures to minimize service disruption and will communicate maintenance progress via status.pantheon.io during these windows.

Pantheon Team

Posted on Mar 25, 2024 - 09:50 PDT
Customer Site Availability
Fetching
Dashboard Response Time
Fetching
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024
Resolved - This incident has been resolved.
Mar 25, 20:15 PDT
Monitoring - A fix has been implemented and we are monitoring the results. Thank you for your patience with us as we work to resolve this issue.
Mar 25, 18:40 PDT
Update - A fix is still being implemented for the issue impacting sites under the Canada region. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 25, 17:55 PDT
Update - The issue has been identified and a fix is still being implemented. We will provide another update within 1 hour or as soon as we have more information available. Thank you for your patience.
Mar 25, 16:59 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 25, 15:46 PDT
Update - We're currently investigating the issue impacting sites under the Canada region to identify its root cause. We anticipate providing another update within the next 30 minutes to 1 hour or as soon as we have more information available. Thank you for your patience.
Mar 25, 14:42 PDT
Update - We are continuing to determine the issue. We will provide another update in 30 minutes or as soon as more information becomes available.
Mar 25, 13:01 PDT
Investigating - Internal monitoring has detected elevated error levels for site application responses specifically in the Canada region. We are actively investigating this at the highest priority and will update as soon as we have more information.
Mar 25, 11:56 PDT
Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024

No incidents reported.

Mar 20, 2024
Resolved - This incident has been resolved.
Mar 20, 17:09 PDT
Update - We continue to monitor the implemented fix closely, and the platform is currently stable. We'll provide another update within the next 30 minutes to an hour or as soon as further information becomes available.
Mar 20, 16:16 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 14:52 PDT
Identified - Our Engineering team has pinpointed the issue, with the resolution currently in progress. We sincerely appreciate your patience and understanding as we work through this process.
Mar 20, 14:40 PDT
Update - We are continuing to investigate this issue.
Mar 20, 13:51 PDT
Update - We are continuing our investigation on this and will post further updates.
Mar 20, 13:22 PDT
Investigating - Internal monitoring has detected elevated error levels for site application responses. We are actively investigating this at the highest priority and will update as soon as we have more information. Impacts are slow loading pages, application did not respond in time and 500 error response codes.
Mar 20, 12:46 PDT
Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Resolved - This incident has been resolved.
Mar 15, 14:03 PDT
Monitoring - A fix has been implemented and we are closely monitoring the results. All site and dashboard functionality is restored at this time.
Mar 15, 13:12 PDT
Update - We are continuing to work on a fix for this issue.
Mar 15, 12:25 PDT
Update - We are continuing to work on a fix for this issue. While this work is being completed there will still be intermittent degraded performance.
Mar 15, 11:42 PDT
Identified - We have detected degraded application performance on the platform and have identified an issue and are putting a fix in place now. Symptoms include 500 error response codes both for sites and the Pantheon dashboard.

For urgent issues, please contact support via helpdesk@pantheon.io or by opening a support chat or ticket.

Mar 15, 11:07 PDT
Mar 14, 2024

No incidents reported.